Shipping: Please allow around 3-4 weeks for your order to be shipped due to high order volumes. All orders are shipped to your PayPal address so please make sure that it is correct. The shopping cart does ask for a ship to address but please make sure that PayPal is correct because I print shipping labels from PayPal. Each order is custom made and are done in the order that they were placed. Your patience is greatly appreciated. Also please allow a few extra days during the holidays. Please understand that when you are ordering from Cutiepoops you are ordering from a WAHM. I'm a one woman shop and I try to get orders out as fast as I can. I realize that it's hard to wait such a long time to get your diapers, but I put lots of care and attention into each diaper to make sure you get a quality product that will last you a very long time.
If you are over charged shipping in the shopping cart you will get a refund for the extra amount.
Quality Control: I strive to make each diaper as perfect as can be. If by chance there is a flaw in your diaper I'll gladly fix it for you. Flaws do not include the diaper not fitting correctly. Please contact me if you have any questions regarding the size you should purchase if you are unsure. I check each order before they go out but sometimes I might miss something. Flaws are rare, but they do happen sometimes. Don't worry any problem can be fixed! Just contact me to let me know and send the diaper back. I will happily fix any problems that arise due to issues that are my fault with in 3 months of purchase. If you do not follow my washing instructions and your diapers stop working this is not my fault and I will only fix them for you for an additional charge. Cotton prints tend to show wear and tear around the edges over time and this is normal. If you notice a little wearing you can treat it with a fray stop and it won't wear/fray further. Please read cloth diaper 101 for washing directions.
Returns/Exchanges/Refunds/special orders: I am not able to give refunds or accept returns or exchanges on any products. Please make sure you order the correct size. Please email me with any sizing questions prior to ordering if you are unsure. Since I have such a high order volume I do not have time to redo orders if you are unhappy with the print you ordered or were given as a gift, or if the size isn't right. I also can not do special orders and change my pattern around. I give plenty of options when creating your diaper. Please note that not every diaper will work for every baby. I suggest trying out a few first before making a larger purchase to make sure Cutiepoops is a good fit for your little ones. If you need to canel your custom order I can only do so if it hasn't been cut out yet.
I will always strive to offer quality products and affordable prices. In order to keep my prices low I must follow strict guidelines in order to make it worth it to both my customers and myself.